About Me
I am an information Systems Professional, with training in Linux based solutions to creatively solve business problems. I have worked for not-for-profit entities to large corporations, most recently a large IT company. I have an understanding of Business, Finance, and Accounting, which enables me to communicate IT concepts to a wide variety of people.
My Accomplishments:
- I can multi-task efficiently, handling 65 - 80 chats, calls, and tickets a day.
- I am able to take in information, and provide creative ideas based on the information provided.
What Others Say About My Work:
I’ve known Jordan since he first started with Bluehost in 2012. His patience with customers while dealing with their technical issues is incredible. I was always relieved when he answered the phone because I knew he would stay with me until the issue was resolved. I never felt like he was lost. He is one of those rare individuals that “get’s it”. If I had a position open, I would hire him myself. – Thomas Raef (Owner, WeWatchYourWebsite)
Jordan is a skilled XML editor and industrious computer programmer. While we were coworkers, he was easily the hardest worker in out office. He finished his work quickly and thoroughly and dedicated whatever time remained to learning new skills and computer languages. He his open and friendly, easy to get along with, and respectful of authority. He will make an excellent addition to any company. – Reece Hanzon (Managing Editor, Jolly Fish Press)
Projects
Home Lab
- Arris Touchstone SB61900 Cable Modem
- OPNSense Router - 3 NIC System WAN and two Subnets (LAN and IOTLAN)
- Firewall
- Proxy Server
- DNS Server
- Sony Vizio Smart TV
- Dell PowerConnect 2724 - 24 Port Gigabit Managed Switch
- OpenWRT WI-FI Access Point (Flashed on a Linksys 1200 AC)
- Netgear Powerline 1000 Gigabit Power Over Ethernet Adapter
- 3Com Baseline 2928 PWR Plus 24 Port Power Over Ethernet Gigabit Switch
- Fedora 31 X86/64 Desktop PC
- Netgear PowerLine 1000 Power Over Ethernet Adapter
- Asterisk / FreePBX PBX Server Running on a Raspberry Pi 4B
- Cisco SPA504G IP Phone
- PiHole DNS Server Running on Fedora 31 on a X86/64 PC
- HP LaserJet Pro MFP M26nw All-In-One Laser Printer
Linux Web and Email Server
I have run a Linux web and email server for the last 7 years.
- CentOS 7.6
- Apache Web Server
- ISPConfig 3
- Dovecot
- Postfix
- Amavisd
- SpamAssassin
- ClamAV
- Let’s Encrypt
- Pure FTP
- Bind
- JailKit
- Fail2Ban
- RKHunter
- Mailman
- RoundCube
- ISPConfig 3
Experience
Dell Technologies is committed to transforming businesses, shaping the future of innovation and developing technologies to drive human progress.
- Analyze XtremIO All Flash Arrays for Upgrade Readiness
- Communicate with Customers and Team Members Regarding Analysis and Issue Resolution
- Log Actions and Finding on Upgrade and Other Activites
- Solve Issues Arrising From Analysis
- Remotely Upgrade XtremIO All Flash Arrays
Bluehost is a leading web hosting solutions company. Since our founding in 2003, Bluehost has continually innovated new ways to deliver on our mission: to empower people to fully harness the web. Based in Orem, Utah, we provide comprehensive tools to millions of users throughout the world so anyone, novice or pro, can get on the web and thrive with our web hosting packages.
- Performed Telephone, Chat, and Ticket based Technical Support
- Methoodically Analyzed and Performed Troubleshooting on Linux Servers
- Used BASH and Perl Scripting to Remove Malicious Files and Improve Performance
- Used Technologies to Resolve Issues
- Taught DNS, HTML, JavaScript, CSS, and PHP Basics
The Church of Jesus Christ of Latter-day Saints
https://www.churchofjesuschrist.org/XML Editor
January 2010 - March 2012
- Evaluated Documents for Readiness for Conversion
- Worked in an Agile Environment with Daily Scrum Meetings
- Utilized Multiple Tools to to Convert Documents into a new XML Format
- Wrote Tools in C# to Facilitate Conversion of Documents
- Provided Customer Service in a Retail Environment
- Priced Collectible Inventory
- Stocked Small-As-Is Shelves
- Performed Housekeeping
We are a tech-driven online retailer located near Salt Lake City in the shadow of the Wasatch Mountains. Since our beginnings in 1999, Overstock has evolved from a fledging startup to a billion-dollar online retailer as a result of a hard-working and creative team.
- Created Spreadsheet System to Ready new Products for Website
- Kept Pricing Updated on Site
- Provided Customer Support
- Worked with Third Party Product Providers to Resolve Issues
Security Connections, Inc.
https://www.security-connect.comCollateral Review Auditor
June 2005 - September 2005
- Worked on Special Projects Involving Microsoft Excel and Visual Basic
- Completed Inventory of Mortgages
- Audited Mortgage Documents for Completeness
Brigham Young University - Idaho (BYU-I)
http://byui.edu/Student Technology Center Lab Assistant
July 2003 - December 2004
Brigham Young University-Idaho provides a unique educational experience with the goal of preparing students for lifelong learning, for employment, and for roles as leaders in the home, Church, and community.
- Taught Various Topics to Individuals
- Assisted Students, and Faculty with Technology
- Facilitated the Completion of Projects
Education
University of Phoenix
MS Accountancy
2010 - 2012
Brigham Young University - Idaho
BS Business Management
2003 - 2004
Butte College
AS Computer Information Systems
2000 - 2002
Butte College
AS Social and Behavioral Science
2000 - 2002
Butte College
AA Business Administration`
2000 - 2002
Butte College
AA Liberal Arts
2000 - 2002
A Little More About Me
I enjoy reading Science Fiction and Fantasy. I especially enjoy Robert A. Heinlein, and other Golden Age Science Fiction Authors. I practice playing the Tenor Recorder. I enjoy writing article about topics I am learning.