I’m Jordan McGilvray, a Linux systems engineer, technical writer, and digital craftsman who builds systems designed to be clear, reliable, and useful. By day, I support enterprise storage infrastructure, managing 65–80 support interactions daily while helping customers prepare for upgrades, navigate maintenance, and resolve complex technical problems. Outside of work, I maintain self-hosted services, experiment with networking and amateur radio, publish long-form resources, and create tools that help both machines and people work better.
I created the Middle-Way Method, a personal planning framework that combines systems thinking with intentional living. Through it, I write long-form articles, develop printable toolkits, and design practical frameworks for moving from purpose to projects, goals, and daily action. The project brings together instructional writing, information architecture, publishing, visual design, and the belief that a useful system should adapt to the person using it.
Whether it’s a terminal prompt, a worksheet layout, a radio signal, or a looping lowercase “l,” I believe good design should be both useful and beautiful. I care about doing things thoughtfully rather than flashily—whether I’m building Linux infrastructure, reviving a telnet BBS, refining a publishing workflow, or tuning a .htaccess file until every redirect behaves properly.
Highlights
- More than 14 years of professional experience in technical support, Linux hosting, and enterprise infrastructure
- Technical Support Engineer supporting Dell Technologies enterprise storage
- Author of more than 230 published articles across two specialized websites
- Creator of the Middle-Way Method planning framework
- Builder and administrator of self-hosted Linux services, network infrastructure, and Jekyll publishing systems
- Creator and system operator of Cyber Sword BBS
- Licensed General Class amateur radio operator
What I Do
Technology has always been more than a career for me—it’s a craft. I enjoy understanding how complex systems fit together, then refining them until they become simpler, more reliable, and easier for others to use. That philosophy carries through everything I build, from Linux infrastructure and self-hosted services to publishing workflows, educational resources, amateur radio projects, and classic bulletin board systems. I approach each project with the same goal: reducing unnecessary complexity while creating solutions that are practical, maintainable, and genuinely useful. Different technologies, same goal: building systems with clarity, purpose, and craftsmanship that continue to provide value long after they are first built.
Linux Infrastructure & Systems
I build, maintain, troubleshoot, and document systems ranging from enterprise storage environments to self-hosted Linux services.
My current technical work includes:
- Enterprise Storage Support — Analysis, upgrade preparation, remote maintenance, documentation, and troubleshooting for Dell Technologies XtremIO All Flash Arrays
- HomeLab Infrastructure — A multi-network environment built around OPNSense, Linux servers, managed networking equipment, and self-hosted services
- Web and Email Infrastructure — A Debian-based VPS running web, email, DNS, filtering, security, and cloud services
- Cyber Sword BBS — A Linux-hosted Synchronet bulletin board system combining classic BBS culture with modern infrastructure
- Publishing Systems — Version-controlled Jekyll websites built with Markdown, Git, templates, structured data, and automated workflows
Automation & Workflow
I use scripting and carefully designed workflows to reduce repetitive work, improve consistency, and make systems easier to maintain.
My automation work includes:
- Bash and Perl scripting
- Cron-based task scheduling
- Configuration templating
- Log parsing and reporting
- File and content processing
- Static website deployment
- Publishing workflow automation
- Administrative scripts and maintenance tools
The Middle-Way Method
I created the Middle-Way Method, a synthesis of top-down and bottom-up planning that helps people connect who they are with what they do.
The method combines introspection with practical execution through mission and vision statements, projects, goals, tasks, journaling, regular reviews, and personally designed systems. It is supported by an expanding library of articles, printable worksheets, toolkits, and long-form resources.
Writing & Publishing
I research, write, edit, design, and publish long-form material for both technical readers and people interested in personal development.
My publishing workflow uses:
- Markdown
- Git and GitHub
- Jekyll
- HTML and CSS
- SVG graphics
- OpenOffice and LibreOffice tools
- Pandoc
- PDF and EPUB production
- Structured data and technical SEO
Skills
My work blends infrastructure support, Linux administration, technical communication, publishing, and systems design.
Linux Systems & Infrastructure
- Linux server administration
- Debian and Ubuntu systems
- Enterprise storage support
- Web and email hosting
- NextCloud administration
- DNS and domain management
- SSL/TLS deployment
- Log analysis and troubleshooting
- System maintenance and documentation
Networking & Security
- OPNSense firewall administration
- Multi-network architecture
- Network segmentation
- VLAN planning
- VPN services
- Firewall policy design
- System hardening
- Fail2ban and UFW
- Rkhunter and security auditing
- Rspamd and ClamAV
- SSH and remote administration
Web & Email Infrastructure
- Apache
- ISPConfig
- Postfix
- Dovecot
- BIND
- Rspamd
- ClamAV
- Jailkit
- Pure-FTPd
- Let’s Encrypt
- NextCloud
- Jekyll static websites
Automation & Development
- Bash
- Perl
- Cron
- Git and GitHub
- Markdown
- XML
- JSON
- YAML
- HTML
- CSS
- JavaScript
- C#
- Configuration templating
- Log parsing
- Workflow automation
Web Publishing & SEO
- Jekyll theme development and customization
- Version-controlled publishing
- Technical SEO
- JSON-LD structured data
- Canonical URLs
- XML sitemaps
robots.txt- Permalink management
.htaccessredirects- Accessibility-conscious design
Content Design & Publishing
- Technical writing
- Instructional writing
- Documentation
- Long-form editing
- Information architecture
- Worksheet and toolkit design
- PDF layout
- EPUB production
- SVG editing
- Branding systems
- Content strategy
Support & Communication
- Managing 65–80 customer interactions daily
- Enterprise technical troubleshooting
- Explaining complex issues in plain language
- Customer education
- Technical documentation
- Cross-team collaboration
- Patient communication in high-pressure situations
Professional Experience
Technical Support Engineer
Dell Technologies – DellEMC
July 2017 – Present
- Analyze enterprise XtremIO All Flash Arrays for upgrade readiness
- Review system health, configuration, capacity, and known upgrade risks
- Perform remote upgrades while working to minimize disruption and customer downtime
- Troubleshoot technical issues that arise during upgrades and maintenance
- Coordinate with customers, support teams, and engineering resources
- Record technical findings, actions, and resolution details
- Manage a daily workload of 65–80 support interactions with accuracy and clear communication
Server Professional
Bluehost
July 2012 – June 2017
- Delivered Linux server support through telephone, chat, and ticket systems
- Diagnosed hosting, website, email, DNS, and server configuration problems
- Used Bash and Perl scripts to remove malicious files and automate administrative work
- Investigated performance problems and helped customers optimize their hosting environments
- Worked with Apache, PHP, MySQL, DNS, email, FTP, and related web technologies
- Trained customers and team members on DNS, HTML, CSS, JavaScript, and PHP fundamentals
- Translated complex technical problems into practical instructions for nontechnical users
XML Editor
The Church of Jesus Christ of Latter-day Saints
January 2010 – March 2012
- Evaluated documents for readiness before conversion into a new XML format
- Reviewed document structure, content, and formatting requirements
- Collaborated within an Agile environment using daily scrum meetings
- Used multiple editing and conversion tools
- Wrote custom C# software to improve document-conversion workflows
Featured Projects
HomeLab Infrastructure
A modular, multi-network homelab used for practical experimentation with Linux, routing, firewall policy, self-hosting, network segmentation, and infrastructure design.
The network is built around an OPNSense firewall, OpenWRT, managed switching, wireless access points, Ethernet-over-power connectivity, Linux servers, and isolated network segments. It serves as a working environment for testing security policies, documenting network changes, deploying services, monitoring behavior, and planning future VLAN, VPN, and IoT segmentation.
Skills demonstrated: Network architecture, Linux administration, firewall management, traffic isolation, documentation, monitoring, and systems planning.
Web & Email Infrastructure
A self-managed Debian 12 VPS running ISPConfig, Apache, Postfix, Dovecot, BIND, Rspamd, ClamAV, NextCloud, Fail2ban, UFW, Jailkit, and Pure-FTPd.
The server hosts multiple domains and provides web hosting, email, DNS, SSL certificates, spam filtering, malware scanning, file services, and cloud storage. It also supports Jekyll-deployed static websites with canonical URLs, XML sitemaps, JSON-LD structured data, and managed redirects.
Administrative work includes security hardening, service configuration, log review, backups, upgrade planning, troubleshooting, and scripted maintenance.
Skills demonstrated: Linux server administration, web hosting, email infrastructure, DNS, security hardening, technical SEO, scripting, and service integration.
Cyber Sword BBS
Cyber Sword BBS is a Linux-hosted Synchronet bulletin board system built to preserve classic online culture while extending it through modern infrastructure.
The system includes message areas, file libraries, classic DOS door games, locally hosted doors, Linux and Unix shell games, and Z-Code interactive fiction with per-user saves. Classic programs are integrated through DOSEMU2 and custom wrappers, allowing software designed for older environments to operate within a modern Linux-hosted BBS.
The project also includes menu design, ANSI and text interfaces, scripting, automation, service management, remote access, and long-term preservation of classic computing experiences.
Skills demonstrated: Linux administration, Synchronet configuration, DOSEMU2 integration, scripting, networking, service management, interface design, and software preservation.
The Middle-Way Method
The Middle-Way Method is a personal planning and self-development framework combining systems thinking, structured reflection, and practical execution.
The project includes more than 120 published articles, printable worksheets, multi-part toolkits, long-form guides, and an ebook. Resources are written and designed to help people connect personal values and purpose with projects, goals, tasks, reviews, and daily action.
The complete publishing environment uses Markdown, Git, Jekyll, SVG graphics, OpenOffice and LibreOffice tools, Pandoc, PDF production, and EPUB workflows.
Skills demonstrated: Systems design, instructional writing, information architecture, editing, visual layout, branding, publishing, and long-term content strategy.
Technical Writing & Publishing Platform
I maintain two Jekyll-based websites using custom themes, Markdown content, Git version control, structured metadata, responsive layouts, and accessibility-conscious design.
The publishing environment includes reusable templates, category and series archives, automated feeds, canonical URLs, structured data, social metadata, redirects, PDF resources, and long-term content organization.
Skills demonstrated: Static site development, technical writing, content architecture, Git workflows, SEO, web standards, and publishing automation.
Amateur Radio
I hold a General Class amateur radio license and am developing a portable radio system focused on HF, VHF, and UHF operation.
The project brings together radio equipment, portable power, antennas, a Raspberry Pi, Linux-based radio software, digital-mode interfaces, and modular field equipment. Areas of interest include portable operation, emergency communications, digital modes, packet and data communications, propagation, and the intersection of radio with Linux and networking.
The station is still developing, but it extends a longstanding interest in communication systems beyond wired networks and the internet into radio-frequency experimentation.
Skills being developed: RF fundamentals, antenna systems, portable power, digital communications, Linux integration, troubleshooting, and field deployment.
Writing
I regularly publish long-form articles across two specialized websites, with more than 230 articles published to date.
Middle-Way Method
124 articles exploring personal development, systems thinking, intentional planning, goal design, journaling, reviews, productivity, and printable planning tools.
The site documents the continued development of the Middle-Way Method and supports it with practical frameworks, article series, downloadable toolkits, and long-form resources.
Excalibur’s Sheath
106 technical articles covering Linux system administration, networking, self-hosting, open-source software, cybersecurity, homelab infrastructure, command-line tools, retro computing, and related technologies.
The site combines practical technical instruction with detailed records of systems, tools, experiments, and projects.
Together, these websites demonstrate sustained technical communication, independent research, instructional writing, editing, publishing, and maintenance of a complete version-controlled content platform.
Testimonials
“Jordan’s patience with customers while dealing with their technical issues is incredible. I was always relieved when he answered the phone because I knew he would stay with me until the issue was resolved.”
Thomas Raef
Owner, WeWatchYourWebsite
“Jordan is a skilled XML editor and industrious computer programmer. He finished his work quickly and thoroughly and dedicated whatever time remained to learning new skills and computer languages.”
Reece Hanzon
Managing Editor, Jolly Fish Press
Education
- MS Accountancy — University of Phoenix, 2012
- BS Business Management — BYU–Idaho, 2004
Finance and Computer Science emphasis - AS Computer Information Systems — Butte College, 2002
- AA Business Management — Butte College, 2002
- AS Social and Behavioral Studies — Butte College, 2002
- AA Liberal Arts — Butte College, 2002
Interests & Hobbies
When I’m not working behind a terminal or designing systems, I tend to gravitate toward crafts, technologies, and stories that reward patience and close attention.
- Amateur Radio — General Class amateur radio operator exploring HF, VHF, UHF, portable operations, digital modes, Linux integration, emergency communications, and self-contained field systems
- Calligraphy & Penmanship — Practicing Spencerian script with fountain pens as an exercise in deliberate, analog craftsmanship
- Music — Playing soprano, alto, and tenor recorder for meditation, study, and creative enjoyment
- Classic Science Fiction & Fantasy — Reading stories that explore technology, systems, society, ethics, and possibility, with a particular interest in Robert A. Heinlein
- Retro & Vintage Computing — Preserving and reviving older systems, software, bulletin board culture, and classic computing experiences
- Command-Line Craftsmanship — Experimenting with shell scripts, log parsing, configuration files, text-processing tools, and unusual Unix utilities
- Writing & Publishing — Building long-term publishing systems with Markdown, Git, Jekyll, PDFs, and EPUBs
- Computer History & Digital Preservation — Studying how computing developed and exploring practical ways to keep older hardware, software, and online culture accessible
- System Design as Philosophy — Treating systems as expressions of priorities and values rather than merely collections of tools
In all things, I value thoughtful design—where form follows function and beauty follows clarity. Whether I’m maintaining enterprise infrastructure, publishing an article, building a radio system, restoring classic technology, or designing a planning tool, I try to create systems that are understandable, maintainable, and built with purpose.