Privately Held; 201-500 employees; Internet industry

July 2012 – September 2012 (3 months) Provo, Utah Area

Assist customers with technical issues surrounding their websites.

Nonprofit; 5001-10,000 employees; Religious Institutions industry

January 2010 – March 2012 (2 years 3 months) Greater Salt Lake City Area

• Accelerated the process of converting thousands of documents into an XML format.
• Accelerated the process of converting thousands of documents into an XML format.
• Evaluated documents for readiness to be transformed into an XML format.
• Developed applications to facilitate the transformation of documents into XML format.
• Developed processes to transform documents into XML format.
• Worked in an agile environment to meet deadlines.

August 2009 – October 2009 (3 months) Greater Salt Lake City Area

• Performed accounting duties for customer businesses:
»» Bookkeeping
»» Payroll
»» Quarterly Taxes
• Ran the office in the afternoons unsupervised.
• Provided assistance to customers
• Helped digitize customer files for easier retrieval

Nonprofit; 11-50 employees; Retail industry

March 2008 – August 2009 (1 year 6 months) Greater Salt Lake City Area

• Worked in the Collectables area.
• Priced Collectables in accordance with guidelines.
• Helped to keep other areas of the store clean, and organized as assigned.
• Worked cash register
• Interfaced with customers to provide assistance and a positive experience

Privately Held; 51-200 employees; Internet industry

January 2008 – March 2008 (3 months) Provo, Utah Area

• Created HTML files from provided PSD files
• Answered customer support calls
• Cross-sold services

Public Company; 1001-5000 employees; OSTK; Internet industry

April 2006 – November 2007 (1 year 8 months) Cottonwood Heights, UT

• Worked to get new product on site, via third party drop ship program.
• Developed spreadsheet to quickly manually build product listings which took productivity to the same level as 4 people working.
• Kept pricing and product information accurate
• Helped to resolve customer service issues.

Privately Held; 51-200 employees; Banking industry

June 2005 – September 2005 (4 months) Idaho Falls, ID

• Checked Mortgage Documents (Name Affidavits, Note, Note Addendums, Mortgage, and Mortgage Riders) for First Franklin Mortgages for accuracy, and completeness in preparation for their sale to investors.
• Completed Inventory of all Mortgages
• Worked on Special Projects Utilizing Excel and Visual Basic.

Educational Institution; 1001-5000 employees; Higher Education industry

July 2003 – December 2004 (1 year 6 months) Rexburg, ID

The Student Technology Center's mission is to help students, faculty, and staff of Brigham Young University - Idaho to utilize all forms of technology efficiently.
• Facilitated the use of software for completion of projects
• Cross trained on new technologies to better assist customers

April 2000 – December 2002 (2 years 9 months) Paradise, CA

• Provided care for five adults with developmental disabilities
• Instructed adults in independent living skills
• Provided one on one training in independent living

Nonprofit; 5001-10,000 employees; Religious Institutions industry

October 1997 – October 1999 (2 years 1 month) Greater Denver Area

• Informed interested persons about the beliefs and teachings of the church
• Performed up to 4 hours of community service a week
• Provided instruction of up to twenty missionaries at a time
• Provided statistical reports weekly

Educational Institution; 201-500 employees; Higher Education industry

November 1996 – August 1997 (10 months) Oroville, CA

• Facilitated the use of software for completion of projects
• Helped to remodel two computer labs to better serve students and faculty
• Assisted in monitoring network conditions